📷 Service Interval Guide
CCTV Camera Maintenance
South Africa
A camera that appears to be recording may produce footage completely unusable for identification. Bi-annual clean, IR LED test, and recording verification.
60%
Night vision reduction from dust
SANS
10142
Electrical compliance
Q: How often should CCTV cameras be cleaned in South Africa?
CCTV cameras in South Africa should be cleaned and checked every 6 months. Dust, spider webs, and moisture reduce night vision (IR LED) clarity by up to 60%. A camera that appears to be recording may produce footage that is unusable for identification purposes. Maintenance includes lens cleaning, IR LED performance test, cable and connection inspection, DVR/NVR storage verification, and night vision clarity check.
What a bi-annual CCTV service covers
✓Lens clean — anti-static cloth removes dust, insect residue, and moisture deposits
✓IR LED test — infrared LEDs that power night vision tested for output intensity; failed LEDs cause dark patches in night footage
✓Night vision clarity check — footage reviewed at the DVR/NVR to confirm usable identification quality
✓Housing and seal inspection — moisture ingress is the leading cause of CCTV failure; seals and gaskets inspected
✓Cable and connector check — SANS 10142 compliant; corroded BNC connectors cause signal loss
✓Camera angle verify — drift from wind or mounting movement checked against original coverage
✓DVR/NVR recording verify — recording schedule and storage capacity confirmed; load shedding frequently resets recording schedules to factory defaults
Book CCTV maintenance service
Bi-annual clean + IR LED test + recording verify · SANS 10142 · Digital report
Recording schedule risk: After a power restoration from load shedding, DVR/NVR recording schedules frequently revert to factory settings — meaning cameras appear active but are not recording to storage. Your RCE technician verifies active recording on every visit.
Frequently asked questions
How do I know if my CCTV is actually recording?+
The only way to confirm recording is to check DVR/NVR storage directly. A power light on a camera does not confirm recording. Your RCE technician checks this on every service visit.
What brands does HomeGuard Pro service?+
All major brands: Hikvision, Dahua, Reolink, Uniview, and generic OEM systems. IP cameras and analogue CCTV both covered.
How many cameras does one credit cover?+
One credit covers up to 8 cameras. Systems with more than 8 cameras use 2 credits.
Every HomeGuard Pro service is performed by an employed RCE Electrical & Plumbing Services technician — Home Affairs identity verified, SAPS background checked, PIRB or DOL trade qualified, and publicly liability insured.